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Gramsci, A. (1971) Selections from prison notebooks. Lawrence & Wishart, London. S. C. ’ The Journal of Business Communication, 40, 1, 7–27. Habermas, J (1984) Reason and the rationalization of society. Heinemann, London. T. R. (1990) Understanding cultural differences. Intercultural Press, Yarmouth ME. Hassard, J. (1999) ‘Postmodernism, philosophy and management: concepts and controversies’. J. (1997) Organisation theory: modern, symbolic and postmodern perspectives. Oxford University Press, Oxford.

G. pictures and signs), and other non-verbal sensory stimuli, such as sounds and smells, all of which can be used to convey a message. In practice, each of these forms can be used simultaneously. For example, text and images are combined in a business report, while presenters make use of words and gestures. One-way and two-way communication This distinction refers simply to the direction in which messages are travelling. Some communication channels are inherently ‘two-way’, such as face-to-face interviews and meetings, with instantaneous feedback.

As communicators, we are almost always over-optimistic about our messages, assuming they will survive unscathed, all the way from our own brains to those of the receiver. 3). This wide-ranging chapter explores a number of different sources of noise, each of which can become a barrier to inter-personal and organisational communication. 26 Chapter 2 • Breaking barriers: communication in practice We consider how insights from disciplines such as psychology, anthropology and ethics have informed our understanding of human communication processes.

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