Download Developing Your Conflict Competence: A Hands-On Guide for by Craig E. Runde, Tim A. Flanagan PDF

By Craig E. Runde, Tim A. Flanagan

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A useful source, this e-book combines assistance, checklists, workouts, and tales to stipulate concrete procedures that increase the way in which leaders, managers, and an individual inside a company responds to clash. starting with a chain of questions and self-diagnostics, the authors aid you: retain emotional stability within the face of clash; enforce confident communications recommendations; support others care for conflicts which are inflicting association difficulties; determine norms for dealing with clash; use particular ways for addressing clash extra effectively.
"A must-have guidebook for the recent age of world enterprise. This booklet indicates each chief how one can flip emotions of worry into emotions of protection, suspicion into belief, and competitiveness into collaboration."
--Jim Kouzes, coauthor of the best-selling e-book The management problem and Dean's government Professor of management, Leavey university of commercial, Santa Clara University

"Craig Runde and Tim Flanagan use their big event to offer us constructing Your clash Competence. movement past damaging office clash to optimistic and optimistic results with the straightforward instruments and recommendations during this must-read box guide!"
--Marshall Goldsmith, best-selling writer of What received You right here Won't Get You There, Succession: Are You Ready?, and the impending MOJO

"I've learn the authors' first books, turning into a clash efficient chief and construction clash useful groups. Their most modern publication pulls all of it jointly by way of supplying types, examples, and thought-provoking perception. will probably be required studying for my senior administration team."
--Deborah Jallad, president/chairman, authorized Surety and Casualty corporation, Inc.

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Additional resources for Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

Example text

So, two people viewing the same scene may construe it very differently. In workplace contexts, many conflicts arise from just such misinterpretations. One person may say, “I’ll be glad to take on that task,” with the intention of helping others out. The recipient of the message may interpret it as an attempt to invade his turf. On the one hand, this describes the gap between the intention and impact of the speaker. It also describes how a particular reading of the situation on the part of the recipient can result in negative impressions and upset feelings.

Rather than getting caught in the trap of digging in on our respective differences, we were able to move to a place where new ideas and approaches could be used to solve the problem and both end up in a better place. The upshot is I slept better over the weekend and communicated with others involved about what we might do as a result of the difficult conversation. I could finally let go, and instead of fear and defensiveness, I could look forward to problem solving in a more enlightened and forward-thinking way.

3. One person shares her hot button with her partner and describes what about the hot button causes her to get upset. We recommend that the person describe a real situation where the hot button was pushed and how she felt. 4. ” The person who is experiencing the hot button carefully describes the actions of the button pusher and talks about how she interprets the motivations behind the button pusher’s actions. If there is history behind the relationship, the person should also describe it and talk about how it affects the attributions she makes about the button pusher’s intentions.

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