Download Detail Process Charting: Speaking the Language of Process by Ben B. Graham PDF

By Ben B. Graham

A must-read for any aggressive association, aspect strategy Charting: conversing the Language of procedure presents a finished, but transparent, rationalization of the way to make use of essentially the most robust instruments to be had to enhance paintings methods. writer has effectively built-in the background, good fortune tales, and knowledge of these within the box who've utilized this time-tested software.

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Extra info for Detail Process Charting: Speaking the Language of Process

Example text

The interviewer will continue with the questions. ” Then the interviewer will want to see the patient database, specifically, the screens that are updated with the Oasis information. If the supervisor is not really comfortable with the current process, it probably won’t be long before the interviewer is handed off to Emily. The interviewer was not trying to be a pest with the supervisor. She was asking the same questions that she would ask Emily; only Emily would have the answers at hand. You may hear that no two people do the job the same way.

Answers to the other questions provide us with enough detail to provide proper focus on the step for analysis of the process. , written with a pen, keyed) by the activity (symbol) and the item (label). In many cases, how could fill pages and still not be adequate. It can involve a great deal of skill developed through training and experience at doing the task that is a single step on the chart. Rather than trying to record all of this detail, involve the person with the detailed knowledge of how the work is performed in the analysis.

Aldous Huxley Fact gathering is an integral part of understanding reality and preparing a good process chart. Yet, it is often dismissed or given cursory attention as superficial process charts are created by an individual or group of people some distance away from the work—and thereby some distance away from reality. If you want your process charts to reflect reality, you must go to the work and see it happen. SET THE STAGE There aren’t many things you can do at the office that will make an employee more uncomfortable than having someone they don’t know looking over their shoulder and taking notes.

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