Download Comebacks at Work: Using Conversation to Master by Kathleen Kelley Reardon, Christopher T. Noblet PDF

By Kathleen Kelley Reardon, Christopher T. Noblet

A stimulating, thought-provoking publication that permits you to understand how to damage freed from damaging habit, take keep an eye on of place of work politics, and stop tough, repetitive, and avoidable occasions. Reardon—a widespread HuffingtonPost contributor and professor on the Marshall tuition of Business—arms readers with the instruments they should take regulate of conversations within the office. Comebacks at paintings combines the simplest characteristics of Deborah Tannen's Talking from nine to 5, Kerry Patterson's Crucial Conversations, and Douglas Stone's Difficult Conversations, an ideal place of work advisor to getting what you deserve.

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Extra info for Comebacks at Work: Using Conversation to Master Confrontation

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174) hen I was in graduate school, I experienced a transforming moment in my education and career. Donna, one of the subjects in a study I conducted, was reading a manuscript I had written for a graduate communication course when she uttered the words, "Where is the depth? Where is the feeling? " "I know that I'm the subject" Donna went on, "and I know that you are the researcher. But... uhmmm ... "5 5 For a more extensive discussion of this transforming event and my subsequent foray into alternative (re)presentations of social research, see Banks and Banks (1998).

To determine if sampling procedures were sufficient, both the appropriateness and adequateness of the sample were assessed (Morse, 1997). Appropriateness refers to the degree to which the choice of informants and method "fit" the purpose of the study as determined by the research questions and stage of the research. The fit of any participant was determined by characteristics of her being female; self-reporting that she considers herself to have a relationship with her daughter, mother, and/or grandmother, interacting with the other family participants a minimum of one time per week; and her willingness to share her constructions about these relationships.

Staying conscious of my subjective connection with the research process also helped me to approach my work with these women "not as a person who knows everything, but as a person who has come to learn; not as a person who wants to be like them, but as a person who wants to know what it is to be like them" (Bogdan & Biklen, 1992, p. 79). Trustworthiness Inevitably, considerations of qualitative research inspire discussions of scientific validity and reliability. Scholars often see particular strengths of qualitative research, such as reliance on the human instrument and the flexibility of research design, as weaknesses (Merrick, 1999).

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